Salary Range: £28,000 to £45,000 GBP per annum
Job Description: As a Technical Support Engineer at Irish Software Technologys Ltd., you will play a crucial role in providing technical assistance and support to our clients and internal teams. You will troubleshoot technical issues, implement solutions, and ensure smooth operation of our software and systems. This role offers an opportunity to work in a dynamic environment, collaborate with cross-functional teams, and contribute to maintaining high levels of customer satisfaction.
Responsibilities:
- Respond to technical support inquiries from clients and internal stakeholders.
- Diagnose and resolve software, hardware, and network issues.
- Provide step-by-step technical guidance and troubleshooting assistance.
- Escalate unresolved issues to appropriate teams and follow up to ensure resolution.
- Document troubleshooting steps, resolutions, and knowledge base articles.
- Install, configure, and maintain software applications and systems.
- Perform regular maintenance and updates to ensure system reliability.
- Conduct training sessions and create user guides as needed.
- Stay updated with product updates, technical documentation, and industry trends.
This role requires strong problem-solving skills, customer service orientation, and technical expertise in software and systems support. It offers a competitive salary and an opportunity to work with cutting-edge technologies in a supportive and collaborative environment at Irish Software Technologys Ltd.